Terms of Purchase

Last Revised: July 25, 2025

These Terms of Purchase govern all orders for products or services placed through the Urban & Lace online store.

By accessing our website, using our services, or submitting an order, you confirm that you have read and agreed to these Terms of Purchase. You also agree to comply with our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy, and any other terms or policies made available through our store.

1. Eligibility and General Conditions

To purchase from Urban & Lace, you confirm that:

  • You are at least 18 years of age

  • You have the legal capacity to enter into a binding agreement

  • You are legally permitted to access and use our services

  • The information you provide during checkout is accurate and complete

You agree to use our website and purchase products only for lawful purposes and in accordance with all applicable regulations.

Before ordering, you are responsible for determining whether a product may lawfully be purchased, imported, possessed, or used in your country, state, province, or local area.

2. Personal Information and Privacy

Information submitted through our website, email communications, checkout system, or other customer service channels will be collected and managed in accordance with the Urban & Lace Privacy Policy.

We may revise our Privacy Policy when our business practices, technology, or legal obligations change. Continued use of our website after a revised policy has been published constitutes acknowledgment of the updated terms, to the extent permitted by applicable law.

3. Order Acceptance and Processing

Submitting an order does not automatically guarantee that the order will be accepted or fulfilled.

Urban & Lace may decline, suspend, cancel, or refuse to process an order when reasonably necessary, including when:

  • A product is unavailable or out of stock

  • Pricing, product details, or promotional information contain an error

  • The transaction appears suspicious or potentially fraudulent

  • Required verification information has not been provided

  • Payment authorization cannot be completed

  • Shipping restrictions prevent fulfillment

  • Other operational, legal, or security circumstances require cancellation

When an order is canceled before payment is captured, no charge will be completed. If payment has already been collected, the eligible amount will be returned to the original payment method.

Urban & Lace may also correct mistakes, revise prices, update product information, change promotional offers, or amend website content at any time, including after an order has been submitted, except where prohibited by law.

4. Product Information

We make reasonable efforts to present product names, descriptions, photographs, prices, colors, measurements, features, and specifications accurately.

However, we cannot guarantee that every detail displayed on the website will always be complete, current, precise, or free from errors.

Product colors and appearance may vary depending on:

  • Screen settings

  • Device displays

  • Lighting conditions

  • Manufacturing variations

  • Photography and image processing

If a delivered product differs materially from the description provided at the time of purchase, any available remedy will be determined under our Return and Refund Policy.

5. Quick-View and Quick-Add Tools

Our store may provide quick-view, express-selection, or quick-add-to-cart features for customer convenience.

These functions may display only a summary of the product and should not be treated as a complete presentation of all specifications, limitations, usage instructions, or purchase conditions.

Before completing an order, customers should review the full product page, including:

  • Product descriptions

  • Available options

  • Size or measurement information

  • Features and specifications

  • Current pricing

  • Applicable notices or disclaimers

The customer remains responsible for confirming that the selected product and variation are suitable before payment is submitted.

6. Prices and Promotional Information

Urban & Lace aims to display accurate product prices, discounts, shipping charges, and promotional details. Nevertheless, typographical, technical, or administrative errors may occasionally occur.

If an item is mistakenly listed at an incorrect price, we may:

  • Correct the displayed price

  • Contact you for further instructions

  • Refuse or cancel the affected order

  • Refund the payment if it has already been collected

We also reserve the right to correct inaccurate original prices, discount percentages, bundle terms, coupon details, or promotional statements at any time.

Prices and promotions may be modified or discontinued without prior notice unless applicable law requires otherwise.

7. Product Availability

Inventory information shown on the website is provided as an estimate and does not guarantee that an item will remain available until fulfillment is completed.

Stock levels may change after an order is placed due to:

  • Simultaneous customer purchases

  • Inventory discrepancies

  • Supplier availability

  • Damaged or unavailable stock

  • Fulfillment or warehouse limitations

If a purchased product becomes unavailable, Urban & Lace may remove or cancel the affected item and notify you using the contact information supplied with the order.

Where payment has already been collected for an unavailable item, the applicable amount will be refunded.

8. Processing and Delivery Estimates

Any processing or delivery timeframe displayed on our website is an estimate and does not represent a guaranteed arrival date.

Actual shipping times may be affected by:

  • Product availability

  • Order verification

  • Carrier service interruptions

  • Customs inspections

  • Import clearance

  • Weather conditions

  • Public holidays

  • Destination accessibility

  • Incorrect or incomplete shipping details

  • Other events outside our reasonable control

Shipping and delivery matters are further governed by the Urban & Lace Shipping and Delivery Policy.

9. Additional Product Conditions

Depending on the product, supplier, manufacturer, and destination country, items purchased from Urban & Lace may:

  • Be supplied without a manufacturer’s warranty

  • Exclude extended service or technical support

  • Arrive without instructions, warnings, or manuals in the customer’s preferred language

  • Differ from local labeling, packaging, certification, or technical standards

  • Require an adapter, voltage converter, additional accessory, or compatibility check

  • Be subject to local restrictions or usage requirements

Customers are responsible for reviewing the available product information and determining whether the item is appropriate, compatible, and lawful for use at the intended destination.

10. Compatibility and Intended Use

Before completing a purchase, you should confirm that the product is suitable for your intended purpose and compatible with any relevant device, system, power supply, sizing requirement, or local standard.

Urban & Lace is not responsible for incompatibility resulting from a customer’s failure to review the product description, specifications, measurements, or regional requirements before ordering.

Products must be used responsibly and in accordance with any instructions, warnings, or safety information provided.

11. Taxes, Customs Charges, and Import Fees

Orders may be subject to sales tax, value-added tax, customs duties, import fees, brokerage charges, handling costs, or other assessments imposed by the destination country or region.

Unless expressly stated otherwise at checkout:

  • These amounts are not included in the displayed product price

  • These amounts are not included in the shipping charge

  • Payment of these fees is the customer’s responsibility

Urban & Lace does not determine or control charges imposed by customs authorities, tax agencies, postal services, or local governments.

Customers are responsible for reviewing applicable import rules and potential costs before placing an international order.

12. Accuracy of Customer Information

You are responsible for providing accurate and complete order information, including:

  • Recipient name

  • Billing details

  • Shipping address

  • Contact information

  • Product selection

  • Size, color, quantity, or variation

Urban & Lace is not responsible for delays, failed deliveries, additional fees, or losses caused by incorrect or incomplete information submitted by the customer.

Requests to amend an order are subject to the conditions stated in our Shipping and Delivery Policy and may not be possible once processing has begun.

13. Policy Relationship

These Terms of Purchase should be read together with the other policies published by Urban & Lace.

Where a matter concerns shipping, returns, refunds, privacy, or another specific subject, the corresponding policy may contain additional requirements and limitations.

If provisions appear inconsistent, the more specific policy governing the relevant issue will apply to the extent permitted by law.

14. Changes to These Terms

Urban & Lace may update these Terms of Purchase to reflect changes in our products, services, operating practices, or legal obligations.

Revisions will be published on the applicable policy page, and the date shown at the beginning may be updated.

The version in effect when an order is placed will generally apply to that purchase unless applicable law requires otherwise.

15. Contact Urban & Lace

For questions regarding an order, product information, payment, or these Terms of Purchase, please contact:

Brand: Urban & Lace
Email: support@urbanandlace.com

To help our support team locate your order, include your order number and the email address used during checkout.