Terms of Use

Last Revised: July 25, 2025

Welcome to Urban & Lace. These Terms of Use govern your access to and interaction with the Urban & Lace online store, including its pages, features, content, and related services.

By entering, browsing, or otherwise using our website, you acknowledge that you have read and accepted these Terms of Use, together with our Privacy Policy, Terms of Purchase, Shipping and Delivery Policy, Return and Refund Policy, and any additional policies referenced through the store.

If you do not accept these conditions, you should discontinue use of the website.

1. Accuracy of Information You Provide

When using our website or placing an order, you agree to submit information that is truthful, current, complete, and accurate.

This may include:

  • Account details

  • Contact information

  • Billing information

  • Delivery details

  • Order information

  • Any other information provided through the website or customer support channels

You are responsible for reviewing and correcting your information whenever it becomes inaccurate or outdated.

Urban & Lace is not responsible for problems caused by incomplete, incorrect, or outdated information supplied by a user.

2. Privacy and Personal Information

Personal information collected through our website, checkout process, email communications, customer service interactions, or other electronic channels is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that Urban & Lace may collect, process, store, use, and disclose information as described in that policy and as permitted by applicable law.

3. Limited Permission to Use the Website

Urban & Lace grants you a limited, personal, non-exclusive, non-transferable, non-commercial, and revocable right to access and use the website for lawful shopping and informational purposes.

This permission does not transfer ownership of any website content or intellectual property to you.

Unless written authorization has been provided, you may not:

  • Copy website materials for commercial use

  • Reproduce, republish, sell, license, distribute, or modify our content

  • Extract or collect website data using scraping software, bots, crawlers, or data-mining technology

  • Attempt to bypass access controls or security systems

  • Enter restricted areas without authorization

  • Interfere with website performance, availability, or functionality

  • Upload malware, viruses, malicious scripts, or harmful files

  • Place an unreasonable or excessive burden on our systems

  • Use the website for unlawful, fraudulent, or abusive purposes

  • Assist another person in carrying out any prohibited activity

Urban & Lace may restrict, suspend, or discontinue a user’s access when reasonably necessary, with or without prior notice, subject to applicable law.

4. Ownership of Website Materials

The website and its contents are owned by Urban & Lace, its licensors, or authorized content providers.

Protected materials may include:

  • Written content

  • Product descriptions

  • Images and photography

  • Videos and graphics

  • Icons and illustrations

  • Logos and brand elements

  • Page designs and layouts

  • Software and source code

  • Product names and marketing materials

  • Databases and website features

These materials may be protected by copyright, trademark, trade dress, database, and other intellectual property laws.

No content may be used beyond the limited permission granted under these Terms without prior written approval from the relevant rights holder.

5. Customer Reviews and Submitted Materials

Our website may allow customers to submit reviews, comments, photographs, videos, suggestions, questions, messages, or other content.

You are responsible for anything you submit and confirm that your contribution:

  • Is accurate to the best of your knowledge

  • Is original or properly authorized

  • Complies with applicable law

  • Does not violate another person’s privacy or intellectual property rights

  • Does not contain malicious software or harmful code

  • Is not deceptive, fraudulent, threatening, abusive, defamatory, obscene, discriminatory, or otherwise unlawful

By submitting content to Urban & Lace, you grant us a worldwide, perpetual, royalty-free, transferable, sublicensable, and non-exclusive license to host, reproduce, edit, adapt, translate, publish, display, distribute, promote, and otherwise use that content in any lawful format or media.

This permission allows us to use submitted content for purposes such as website operation, product promotion, advertising, customer communication, and business development.

You confirm that you have the authority to grant this license.

6. Review and Removal of User Content

Urban & Lace is not required to review every comment, review, image, message, or other submission before or after it appears on the website.

However, we may remove, reject, edit, hide, restrict, or disable submitted content when we believe it:

  • Violates these Terms

  • Contains inappropriate or misleading material

  • Infringes another party’s rights

  • Creates legal or security concerns

  • Is unrelated to the product or service

  • Is otherwise unsuitable for publication

The decision to moderate or remove content may be made at our reasonable discretion.

7. Links and Services Operated by Third Parties

The website may contain links to external websites, payment services, social media platforms, delivery providers, or other third-party resources.

These links are offered for convenience and do not mean that Urban & Lace controls, operates, approves, or guarantees the external service.

We are not responsible for:

  • Third-party content

  • Products or services offered externally

  • Security practices

  • Privacy procedures

  • Website availability

  • External terms and conditions

  • Loss or damage connected to the use of a third-party service

You access and use external services at your own discretion. Before providing personal or payment information, review the third party’s applicable policies and terms.

8. Electronic Communications

When you use the website, place an order, or contact Urban & Lace electronically, you consent to receiving communications through electronic methods.

Communications may be delivered through:

  • Email

  • Website notices

  • Checkout messages

  • Account notifications

  • Other electronic channels made available by us

To the extent permitted by law, electronic notices, records, disclosures, and agreements satisfy any requirement that the communication be provided in writing.

You are responsible for maintaining a working email address and reviewing communications connected to your account or order.

9. Website Availability and General Disclaimers

The website, its content, and the services made available through it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Urban & Lace does not guarantee that:

  • Access will always be continuous or uninterrupted

  • The website will be free from mistakes or technical problems

  • Errors will always be corrected immediately

  • The website or its servers will be free from viruses or harmful components

  • Product information will always be complete, current, or perfectly accurate

  • Downloaded materials will be safe or suitable for every device

  • Website results will meet every user’s expectations

  • Every feature will be available in every country or on every device

You are responsible for using appropriate security software, maintaining backups, and taking reasonable precautions when accessing online services.

Your use of the website is at your own risk and discretion.

10. Product and Service Information

Urban & Lace makes reasonable efforts to provide useful and accurate information about products, availability, specifications, pricing, and promotions.

However, website information may occasionally contain:

  • Typographical errors

  • Outdated details

  • Display differences

  • Pricing mistakes

  • Incomplete descriptions

  • Technical inaccuracies

We may correct, update, or remove website information at any time.

Additional terms relating to products, orders, prices, availability, payments, and fulfillment are included in our Terms of Purchase and related policies.

11. Limitation of Liability

To the maximum extent allowed by applicable law, Urban & Lace and its affiliates, suppliers, contractors, service providers, licensors, and content providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from or connected with:

  • Access to or use of the website

  • Inability to access or use the website

  • Website interruptions, errors, or technical failures

  • Products or services purchased through the store

  • Reliance on website information

  • Third-party links, websites, or external services

  • Unauthorized access to user information

  • Loss of data

  • Loss of revenue, profit, business, opportunity, or goodwill

  • Viruses or harmful files obtained through online use

  • Conduct or content submitted by another user

Where permitted by law, your principal remedy for dissatisfaction with the website is to stop accessing and using it.

Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted.

12. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Urban & Lace and its affiliates, representatives, suppliers, contractors, licensors, and service providers from claims, demands, damages, judgments, losses, liabilities, penalties, and reasonable expenses arising from:

  • Your breach of these Terms of Use

  • Your violation of our Terms of Purchase or another store policy

  • Your improper use of the website

  • Content you submit

  • Fraudulent, negligent, or intentional conduct

  • Your violation of applicable law

  • Your infringement of another person’s rights

Urban & Lace may participate in the defense or settlement of any qualifying claim.

13. Trademarks and Brand Features

Urban & Lace names, logos, slogans, service marks, graphics, product identifiers, and related brand features may be protected trademarks or proprietary materials.

You may not use, copy, imitate, register, reproduce, or display these materials without written permission.

Without prior approval, you may not use:

  • Urban & Lace trademarks or logos

  • Hidden text containing our brand name

  • Meta tags using our proprietary terms

  • Website framing or mirroring

  • Misleading domain names or account names

  • Branding that may create confusion about affiliation or endorsement

All other trademarks appearing on the website belong to their respective owners.

14. Copyright and Intellectual Property Complaints

If you believe that copyrighted material or another intellectual property right has been used through our website without authorization, please contact us with sufficient information to review the claim.

Your notice should include:

  • Your physical or electronic signature

  • Identification of the protected work or right

  • A description of the material claimed to be infringing

  • The location of the material on our website

  • Your name and contact information

  • A statement that you believe in good faith that the use is unauthorized

  • A statement that the information in the notice is accurate

  • Confirmation, under penalty of perjury where applicable, that you are the rights holder or authorized to act on their behalf

Intellectual property notices should be sent to:

support@urbanandlace.com

Incomplete notices may delay our review.

15. Events Beyond Our Control

Urban & Lace will not be responsible for a delay, interruption, or failure to perform caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods, fires, or severe weather

  • War, terrorism, or civil disorder

  • Epidemics, pandemics, or quarantine measures

  • Labor strikes or work stoppages

  • Government restrictions or actions

  • Embargoes or trade limitations

  • Telecommunications or internet failures

  • Power interruptions

  • Carrier or transportation disruptions

  • Customs delays

  • Supplier or fulfillment interruptions

Our obligations may be suspended for the duration of the event to the extent reasonably necessary.

16. Shipping and Risk of Loss

Products ordered from Urban & Lace may be transported by independent shipping carriers.

Risk of loss may transfer to the customer when the order is handed to the carrier, where permitted by law and subject to any consumer protections applicable in the customer’s location.

Shipping estimates, tracking, lost packages, delivery confirmation, and related matters are further governed by our Shipping and Delivery Policy.

17. Disputes

Any dispute, claim, or disagreement connected with:

  • These Terms of Use

  • Your use of the website

  • Content or services available through the website

  • Purchases made through Urban & Lace

will be handled under applicable law.

Where legally permitted, a dispute may be required to proceed through individual arbitration or another alternative dispute resolution process.

To the extent allowed by law, you agree to bring claims only in your individual capacity and not as a plaintiff or participating member in a class, consolidated, collective, or representative action.

Nothing in this section removes any consumer right that cannot legally be waived.

18. Suspension and Termination

Urban & Lace may suspend or terminate access to the website if we reasonably believe that a user:

  • Has violated these Terms

  • Has used the website unlawfully

  • Has attempted fraud or abuse

  • Has interfered with website security

  • Has created risk for Urban & Lace or another person

Termination does not affect obligations or rights that arose before access ended.

You may stop using the website at any time.

19. Provisions That Continue After Termination

Sections that are intended by their nature to continue after termination will remain effective.

These may include provisions concerning:

  • Ownership and intellectual property

  • User-submitted content licenses

  • Disclaimers

  • Limitations of liability

  • Indemnification

  • Dispute resolution

  • Unpaid obligations

  • Other accrued rights

20. Transfer of Rights and Obligations

You may not assign, transfer, delegate, or otherwise dispose of your rights or responsibilities under these Terms without prior written approval from Urban & Lace.

Urban & Lace may transfer or assign these Terms, in whole or in part, as part of a corporate reorganization, business transfer, sale, merger, financing arrangement, or other lawful business activity.

21. Severability

If a court or other competent authority determines that any portion of these Terms is invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full effect.

22. No Waiver

If Urban & Lace does not immediately exercise or enforce a right under these Terms, that does not mean the right has been waived.

A waiver will apply only when expressly stated and will not automatically apply to another violation or future situation.

23. No Third-Party Beneficiaries

Except where these Terms expressly provide otherwise, they do not create enforceable rights for any person or organization that is not a party to the agreement.

24. Complete Agreement

These Terms of Use, together with the policies and notices incorporated by reference, form the entire agreement between you and Urban & Lace concerning use of the website.

They replace any earlier discussions, representations, communications, or agreements relating to the same subject matter.

Additional conditions may apply to particular products, promotions, offers, or services. When applicable, those additional conditions will operate together with these Terms.

25. Revisions to These Terms

Urban & Lace may modify, replace, or remove portions of these Terms when necessary to reflect changes in:

  • Website features

  • Business operations

  • Services or products

  • Legal requirements

  • Security practices

  • Related store policies

Any revised version will be posted on the applicable page, and the revision date may be updated.

Continued use of the website after revised terms are published means you acknowledge and accept the updated version, to the extent allowed by law.

26. Contact Urban & Lace

For questions concerning these Terms of Use, website access, intellectual property, or another website-related matter, please contact:

Brand: Urban & Lace
Email: support@urbanandlace.com